On-Premise Call Center Solutions
Synapse offers on-premise call center solutions with complete customization to meet your specific business needs, enhanced security, and reliable performance.
- Easily customize and integrate with in-house systems.
- Manage data internally to reduce the risk of external breaches.
- Optimize and maintain complete control over hardware and software.
- Save long-term costs by avoiding recurring cloud service fees.
- Support remote work with secure access and reliable connectivity.
Why on premise solution is useful for call centers
How Synapse : On-Premise Call Centers Solutions Works
Telephony Infrastructure Management
- Our on-premise PBX system efficiently handles both internal and external calls, offering advanced features such as call forwarding and conference calling.
- Our solution configures SIP trunks and PRI to provide seamless, high-quality voice communication over IP, improving both inbound and outbound calls while reducing telephony costs.
- Additionally, our system supports GSM connectivity, ensuring robust and flexible communication options to cater to diverse business needs.
Call Management and Routing
- Automatic Call Distribution (ACD) Optimize call routing based on agent availability, which helps to reduce wait times.
- Interactive Voice Response (IVR) improves call handling by providing menu options and efficiently directing calls to the appropriate departments or agents.
- Call queuing prevents call drops by managing incoming calls when agents are busy.
Agent & Supervisor Interface Management
- Provides agents with a dedicated interface for handling calls, including functionalities like answer, hold, transfer, and end call.
- Integrated with CRM data for enriched interactions, enhancing agent productivity and interaction quality.
- Offers real-time monitoring and insights, including agent status, call queues, and live performance metrics.
Call Recording & Quality Management Module
- Configures recording systems for capturing and storing call audio, ensuring compliance, and enabling quality assurance.
- Provides insights into KPIs like call volume and agent productivity, enabling data-driven decisions to improve performance.
- Enables supervisors to listen to live calls and provide support as needed, using tools like whisper and barge-in features to improve call handling and support.
- Provides capabilities for reviewing recorded calls and analyzing them for performance metrics, customer feedback, and agent training.
Reporting and Analytics Module
- Generates detailed reports on key performance indicators (KPIs) such as call volume, average handle time (AHT), service levels, and agent productivity.
- Analyzes historical call data to identify trends, peak times, and operational bottlenecks for strategic decision-making.
- Offers customizable report generation and data visualization to meet specific reporting needs and business objectives.
Remote Work Capabilities
- Supports remote work for agents.
- Enables handling calls and accessing tools from mobile devices or laptops through secure VPNs and remote desktop solutions.
- Ensures business continuity and maintains high productivity levels, regardless of location.
Seamless Integration with Synapse Call Center CRM
Benefits synapse On Premise call center Solution
Complete control over hardware, software, and data, ensuring higher security and compliance with organizational policies.
Ability to integrate with existing systems and tailor the solution to specific business needs for optimal performance.
Ensures consistent and reliable performance with minimized dependency on third-party services and external factors.
One-time capital investment with predictable ongoing maintenance costs, reducing the recurring subscription fees associated with cloud solutions.
Flexible scalability options to expand or adjust capacity based on changing business requirements and growth.
Direct management of sensitive customer data, reducing risks associated with data breaches or privacy issues from external vendors.
Improve efficiency and agent performance with tailored features and streamlined workflows.
Seamlessly manage all customer interactions—email, chat, and more—through a unified platform for consistent service.
Provides superior data protection and compliance with regulatory standards through complete control over physical and network security.
Elevate Your Call Center With Our On-Premise Solution
Experience better security, quick setup, and increased productivity with our efficient on-premise system.