Complete Call Center Solution for Great Customer Experience
- Streamline lead and appointment generation.
- Deliver exceptional customer service and support.
- Improve your business communication & efficiency.
- Analyze team and individual performance effectively.
Trusted by 450+, Clients Across Diverse Industries Since 2009
Industries We Serve
Optimize Vehicle Services by automate service and insurance reminders, track sales leads, and streamline customer follow-ups for timely service and effective communication.
Enhance citizen support by managing inquiries, streamlining response systems, and tracking interactions to ensure efficient communication and effective support services.
Elevate guest experiences by personalizing bookings, handling confirmations, and gathering feedback to enhance overall satisfaction and manage preferences effectively.
Explore the powerful features of Synapse, our comprehensive Call Center solution.
CRM Integration
Provide quick access of customer information, reducing response times and enhancing service efficiency.
Real-time call management
Manage real-time calls with spy, whisper, and barge features to enhance quality assurance and ensure efficient issue resolution by joining calls as needed.
Auto Dialing
Predictive and Progressive Dialers auto-dial and connect agents to live calls, boosting productivity and reducing idle time.
Missed Call Management
Automatically handles missed calls with an SMS follow-up & sends a "thank you" message after call hang-ups, enhancing customer engagement and service experience.
Remote Work Capability
Enables agents to work from anywhere,Supports flexibility, increases productivity, and maintains business continuity.
Click-to-Call
Click-to-call allows instant dialing, Simplifies customer contact, increases engagement, and speeds up response times.
Live Dashboard
provides real-time insights into call center activities, including call statuses, Average Handle Time, Call Volume, agent performance, & many more.
Supports SIP, PRI, VOIP, and SIM
Supports multichannel, Ensures flexible connectivity, integrates various telephony systems, and enhances communication.
Advanced IVR and ACD Systems
Automate call routing and distribution, streamlining call handling, reducing wait times, and improving service efficiency and customer satisfaction.
Break Management
Efficiently track and manage employee breaks in real-time, ensuring optimal staffing and maintaining productivity.
EVB (Enjay Voice Broadcasting)
EVB delivers pre-recorded messages to multiple recipients, Saves time, ensures consistent messaging, and efficiently reaches large audiences.
CRM Screen Pop-Up
Instantly displays customer information on the CRM screen during calls, enabling quick, effective responses and improved interactions.
Secure Call Recording Functionality
Securely records all calls for future reference, support in quality control, and protects sensitive information.
Omnichannel Support
Integrates multiple communication channels into one platform, Enhances customer experience, improves efficiency, and ensures consistent support across channels.
Synapse : Use Cases
Synapse Increase customer interactions across diverse industries with integrated CRM and telephony solutions.
Help Desk Support Management
- Use unified ticketing for faster resolution and manage interactions across channels
- Automate responses and direct tickets using IVR.
- Assign tickets to appropriate agents based on predefined rules and simplify call routing with multilevel IVR systems.
- Monitor performance with live dashboard and collect structured feedback through IVR integrated with CRM.
Payment Recovery Solution
- Use automated EVB broadcasts for timely payment reminders.
- Personalize reminders and offers based on payment history.
- Manage payment recovery efficiently from a single platform.
- Track agent and overall recovery performance with live data.
- Automate dialing to ensure agents receive calls only after the number is connected to the customer, saving time.
Appointment & Lead Management
- Track and record calls to monitor lead and appointment progress.
- Integrate click-to-call functionality for quick lead communication.
- IVR routes calls to the right agent based on rules, agent receives the screen pop with client information.
- Analyze call data to improve appointment and lead management.
Distribution Network Management
- Stay connected with your distribution network.
- Streamline repetitive order collection.
- Easily manage payment reminders.
- Manage and track distributor’s area wise sales.
Satisfied Customers
Why Choose Synapse?
Choose Synapse for a unified solution that enhances communication, streamlines operations, and boosts productivity.
Efficiently handle calls with features like call routing, and predictive dialing along with call logs and recording.
Manage all telecommunications needs from a single, unified platform for greater efficiency and simplicity.
Ensure data protection with advanced security measures such as number masking, IP Restriction as well as Role & Team restrictions
Designed to grow with your business and adapt to your unique requirements for optimal performance.
By customizing workflows, CRM ensures your business runs more smoothly & effectively, adapting to your specific needs.
Get complete support and guidance during setup and beyond, ensuring smooth implementation and handholding.
Easily integrates with PRI, SIP, VOIP, SMS, & more, ensuring complete & streamlined communication across all channels.
Connects with any CRM to enhance workflow and integrates smoothly with EPBX/IPPBX and mobile apps via APIs for a seamless experience.
Support diverse industries with our flexible, industry-agnostic solution, designed to meet unique demands efficiently and effectively.
Elevate your business communication today with Synapse call center solution.
Seamlessly integrate telephony with CRM to enhance customer interactions, streamline workflows, and boost productivity.