Advance Call Center CRM For Helpdesk

Streamline customer interactions with Synapse’s advanced Call Center CRM Helpdesk for efficient, personalized support to improve customer service.
Helpdesk
Helpdesk

How Call Center CRM - Can Improve Your Helpdesk Process

An effective CRM helpdesk is essential for exceptional customer service, reducing disorganized information, long call times, & inconsistent support. It consolidates data, offers quick access to histories, integrates telephony, automates workflows, & enhances efficiency, teamwork, & growth.

How Synapse : Call Center CRM Supports Helpdesk Process

Synapse Increase customer interactions across diverse industries with integrated CRM and telephony solutions.

Ticket Management System

Ticket Management
Ticket Management
automation

Workflow Automation

automation

SLA Management

SLA
SLA
Dynamic Dashboard

Dynamic Dashboards for Managers, Team Leader & Agents

Dynamic Dashboard

Real-Time Analytics and Reporting

Reporting and Analytics
Reporting and Analytics

Seamless Integration with Synapse Call Center CRM

Integrate Sangam CRM with your Favourite Apps

Benifits synapse call center CRM Helpdek

Instant Caller Identification

Displays customer details and history as soon as the call is connected, enabling personalized service.

Automated Call Logging

Automatically creates and updates tickets, reducing manual entry.

Efficient Call Routing

Route calls to the most suitable agents based on CRM data and call context for quicker resolutions.

Real-Time Analytics

Provides live metrics and performance insights from both CRM and telephony systems for improved monitoring.

Enhanced Collaboration

Facilitates internal communication through internal ticket management improving team coordination.

Streamlined Workflows

Automates routine tasks such as follow-ups and escalations, improving overall efficiency.

Complete Reporting

Generates detailed reports combining call data and CRM interactions for a complete view of performance.

Increased Productivity

Reduces time spent switching between systems and manual processes, allowing agents to focus on customer support.

Real-Time Call Metrics

Provides live insights into call volumes, wait times, and agent performance for better resource management.

Transform Your Your Call Center CRM Helpdesk With Synapse

Enhance customer support, streamline processes, and boost your helpdesk efficiency.

Get Free Demo of Synapse