On-Premise Call Center Solutions

Synapse offers on-premise call center solutions with complete customization to meet your specific business needs, enhanced security, and reliable performance.

On-Premise Call Centers Solutions
On-Premise Call Centers Solutions

Why on premise solution is useful for call centers

On-premise telephony solutions give call centers full control & customization, allowing them to use their own contact numbers & ensuring robust security for customer data. In contrast, cloud telephony services provide a number valid only during the active service period, limiting flexibility & data protection.

How Synapse : On-Premise Call Centers Solutions Works

Telephony Infrastructure Management

Telephony Infrastructure _ Comprehensive Solution
Telephony Infrastructure _ Comprehensive Solution
Call Management and Routing

Call Management and Routing

Call Management and Routing

Agent & Supervisor Interface Management

Agent Monitoring
Agent Monitoring
Call Recording and Quality

Call Recording & Quality Management Module

Call Recording and Quality

Reporting and Analytics Module

Reporting and Analytics Module
Reporting and Analytics Module
Remote Work Capabilities

Remote Work Capabilities

Remote Work Capabilities

Seamless Integration with Synapse Call Center CRM

Integrate Sangam CRM with your Favourite Apps

Benefits synapse On Premise call center Solution

Enhanced Control and Security

Complete control over hardware, software, and data, ensuring higher security and compliance with organizational policies.

Customizable Integration

Ability to integrate with existing systems and tailor the solution to specific business needs for optimal performance.

Reliability and Stability

Ensures consistent and reliable performance with minimized dependency on third-party services and external factors.

Cost Management

One-time capital investment with predictable ongoing maintenance costs, reducing the recurring subscription fees associated with cloud solutions.

Scalability

Flexible scalability options to expand or adjust capacity based on changing business requirements and growth.

Data Privacy

Direct management of sensitive customer data, reducing risks associated with data breaches or privacy issues from external vendors.

Increased Productivity

Improve efficiency and agent performance with tailored features and streamlined workflows.

Omnichannel Support

Seamlessly manage all customer interactions—email, chat, and more—through a unified platform for consistent service.

Enhanced Security

Provides superior data protection and compliance with regulatory standards through complete control over physical and network security.

Elevate Your Call Center With Our On-Premise Solution

Experience better security, quick setup, and increased productivity with our efficient on-premise system.

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