From Calls to Insights : Transform Your Contact Center with Synapse Speech Analytics

Why AI Speech Analytics with Synapse

In today’s busy business world, it’s really important to manage customer interactions well. Traditional methods relied on manually monitoring calls and listening to call recordings for analysis, which led to inconsistencies and inefficiencies. Synapse Speech Analytics automates call transcription and analysis, providing deep insights into call quality and agent performance. By leveraging AI technology, organizations can enhance customer experiences, streamline workflows, and improve service quality.

How Synapse AI Speech analytics works

Speech Recognition and Data Capture

Help Desk Support Management

Synapse speech analytics starts by capturing and transcribing customer-agent conversations.Its convert spoken words into text, forming the basis for detailed analysis of the interaction.

Help Desk Support Management
Payment Recovery Solution

Agent Performance Scoring

Payment Recovery Solution

Speech analytics evaluates calls and assigns a performance score based on metrics like communication clarity, script adherence, customer engagement, and problem resolution. This score helps track agent performance consistently.

Call Summarization and Analysis

Lead Management

The system generates a quick summary of each call, highlighting key points like the purpose, customer concerns, and the final outcome, making it easy for managers to spot trends without listening to entire conversations.

Lead Management
Network Management

Parameter-Based Scoring

Network Management

Speech analytics streamlines the workflow by automating call analysis, allowing agents to focus on delivering excellent service instead of reviewing recordings. It also ensures compliance with regulatory standards through automated checks, minimizing risks for the organization .

Actionable Insights and Recommendations

Lead Management

With speech analytics, you can get immediate insights into how customers interact and how agents perform. The detailed reports help you spot trends, allowing you to make informed decisions that boost overall efficiency.

Lead Management

Benifits Of Speech Analytics

Improve Call Quality

Automates call monitoring ensure consistent service & identify improvement areas.

Improved Customer Experience

Analyzes sentiment to personalize interactions, leading to customer satisfaction.

Streamlined Workflow

Automates analysis to reduce manual monitoring and ensure compliance with standards.

Real-Time Insights

Provides immediate data on customer interactions & agent performance for quick decision-making.

Agent Development

Identifies skill gaps to provide the essential training to agents where need to improve.

Quick Insights

Analyzes calls as they occur, delivering immediate feedback on interactions.

Industry specific Use Cases

Contact Center

Speech analytics Monitor call quality, sentimate, and agent performance.Ensure compliance with regulations in contact center

Debt Collection

In Debt collection industry speech analyticst track Compliance & improve agent training for debt recovery calls

Customer Service

In service industry Speech analytics analyze customer feedback & improve service quality base on sentiment analysis .

Sales & Lead Generation

In sales & lead generation agency speech analytics Identify potential leads & opportunety by tracking keywords & customer intrest

Financial Services

In financial services, speech analytics identifies fraud detection and monitors compliance during sensitive financial interactions.

Telecommumnication

In telecommunications, speech analytics enhances customer interactions, monitors call quality, and improves service through sentiment analysis.

Elevate Your Contact Center with Synapse Speech Analytics

Unlock insights into customer interactions and agent performance to enhance service quality.

Get Free Demo of Synapse

AI IN CONTACT CENTER

Once you fill the details, you will get Whitepaper on your e-mail.

AI IN CONTACT CENTER

With Voice Bot and Speech Analytics AI Is 
REDEFINING COMMUNICATION & EFFICIENCY.
AI-In-Contact-Center.png
Download our document to learn more.