Call Center CRM for Exceptional Customer Support
Synapse Call Center CRM not only improves the call management but also tracks employee productivity. Easily integrate communication and performance monitoring.
- Easily access customer details during calls.
- Reduce lookup time and speed up replies.
- Track call statuses, agent activity, and performance.
- Use real-time data for effective decision-making.
Why CRM is Must For Call Centers ?
In today’s fast-paced world, CRM integration with telephony is vital for call centers. It centralizes data, enabling quick, personalized service, and streamlines tasks with automation. Gain real-time insights, improve efficiency, and unify communication to ensure exceptional customer care and stay competitive.
How Synapse Call Center CRM Works
Synapse Increase customer interactions across diverse industries with integrated CRM and telephony solutions.
Inbound Call Management
- IVR automates call handling and routing, minimizing the need for human intervention.
- Automatic call distribution routes calls to the best-suited agent, reducing wait times.
- Call popup displays caller info on-screen improves personalized service.
Outbound Call Management
- Outbound call management manages outgoing call campaigns, ensuring efficient dialing and tracking call outcomes.
- Predictive dialers and progressive dialers boost productivity by auto-dialing numbers and connecting agents only to live calls, reducing idle time.
- Click-to-Call allows agents to initiate calls directly from the CRM, increasing efficiency and reducing dialing errors.
Break & Escalation Management
- Automatically escalates complex issues to senior agents, ensuring prompt resolution and improved customer satisfaction.
- Efficiently schedules and manages agent breaks to ensure coverage and maintain service levels.
Monitoring and Quality Assurance
- Get recordings of inbound and outbound calls to ensure quality assurance and training.
- Monitor, supervice and listen to live calls and provide real-time support and feedback to agents.
Real-Time Insights and Management
- With agent performance reports, track and evaluate individual agents performance.
- Get insights for training, performance improvement, and recognition through dynamic reports.
- Live Dashboard offers a real-time overview of call center metrics, including call volumes, agent performance, and service levels, for quick monitoring and management.
Data Management and Integration
- With CRM integration get instant access to customer information for personalized service and increased efficiency.
- The up-to-date customer information in CRM, helps your agent enhance service quality through personalization.
- Collect and manage your customer's sensitive data within the CRM while ensuring & maintaining all compliance & regulations.
Automation and Efficiency
- Automated notifications send notifications to agents and customers, ensuring timely communication and updates.
- Workflow Automation automates routine tasks, enhancing operational efficiency and reducing manual effort.
Seamless Integration with Sangam CRM
Integrate Sangam CRM with your Favourite Apps
Benefits of synapse call center CRM
Enhanced Customer Experience
Easy call routing and efficient handling ensure quick resolutions and personalized interactions.
Increased Efficiency
Automation of routine tasks and integrated CRM reduce manual work, allowing agents to focus on complex queries.
Data-Driven Insights
Real-time analytics and comprehensive reporting help monitor performance, identify trends, and make strategic decisions.
Consistency and Compliance
Call recording and scripting, followups & reminders maintain service quality and ensure adherence to industry standards.
Flexible Support
Omni-channel capabilities cater to diverse customer preferences, leading to higher satisfaction and engagement.
Optimal Staffing
Workforce management features balance agent schedules and workloads, improving service delivery and productivity.
Elevate Your Call Center With Synapse
Improve customer interactions, optimize workflows, and maximize your call center team efficiency.