Best IVR Service Provider with CRM | Synapse
- Automates call routing Reduces wait times
- Personalizes customer interactions with custom menus.
- Improve efficiency by handling routine queries automatically.
- Integrates Easily with CRM for better data management.
How the IVR System Works in Synapse Contact Center Solution
The Synapse IVR system is designed to handle large call volumes and automate Inbound & Outbound calls effectively. Traditionally, IVRs operate using DTMF signaling (via the telephone keypad) and pre-recorded voice prompts. However, next-generation IVR systems incorporate automated speech recognition to enhance customer service. This technology significantly reduces the load on live agents. In addition, Enjay Synapse IVR supports Voicebot integration and Speech Analytics, further improving customer interactions and providing valuable insights into call performance.
In a Simple Single Level IVR, when a caller dials in, an audio file is played, prompting the caller to provide input using DTMF codes.Callers hear a message and choose an option by pressing buttons. It's perfect for simple tasks, like checking hours or directions.
An Advanced Multi-Level IVR functions as an IVR within an IVR, offering greater complexity and enhanced effectiveness. Callers can select from multiple options, which then lead to more choices. It’s great for bigger teams or when you need to handle more complex requests.
A Custom IVR uses your CRM data to optimize call distribution and provide tailored responses to callers. It ensures that customers receive specific answers or options based on their history and preferences, helping them get exactly what they need.
Synapse IVR System Use Cases
Synapse is a highly customizable IVR system that can be adapted for a wide range of applications
Call Routing Solutions
- Automated call distribution based on IVR selection for team-wise routing.
- Connect priority customers to expert teams, and others to general agents
- Integrating CRM shows customer details like account info during calls for better service.
IVR Recording
- Records all voice calls and what callers do in the IVR.
- Generates reports on missed and abandoned calls to boost efficiency.
Multi-Channel Communication
- Utilizes multi-channel communication to enhance customer interactions.
- Provides call popups and supports chat, email, SMS, and WhatsApp.
- Combines CRM workflows with automatic notification capabilities.
Why Choose Synapse IVR System?
Synapse supports both inbound and outbound IVR, allowing for automated calls that play an IVR for efficient communication.
Choose from simple single-step IVR, multi-level IVR, advanced IVR, or custom IVR. Synapse works with pre-recorded audio files or text-to-speech applications.
Access vital statistics on your IVR system directly from the dashboard, including live agent status (free, busy, on break), abandoned calls, and missed calls.
Synapse offers an optional integrated CRM with customizable call popups that display caller information to live agents.
Synapse is a comprehensive solution that includes CTI, call recording, call popups, automatic call distribution, and integrated CRM.
Our onsite IVR system is more flexible, economical, and customizable than cloud-based solutions, available as a device or OS for your IVR server.
Improve customer interactions with our voice bot, capable of handling queries and guiding callers through the IVR process for a seamless experience.
Analyze call recordings and IVR interactions to gain insights into customer behavior and preferences, helping you optimize your IVR system.
Provides advanced security to safeguard customer information, ensuring secure communications and compliance with industry regulations.
Get Started with Enjay Synapse Today
Transform your customer experience with the Synapse IVR System.
