AI Powred Contact Center Solution with Built-In CRM

Call Center Solution
Call Center Solution

Synapse offers the Best Contact Center Solution, providing a reliable platform for managing inbound and outbound calls with ease. Our built-in CRM streamlines customer interactions and improves overall efficiency, all in one place. Additionally, we offer add-on functionality for Voicebot and Speech Analytics to further enhance your operations.

Industries We Serve

Explore how Synapse Contact Center Solution meets your industry’s dynamic needs.

Explore how Synapse Call Center Solution meets your industry’s dynamic needs.
Automobile Industry

Optimize Vehicle Services by automate service and insurance reminders, track sales leads, and streamline customer follow-ups for timely service and effective communication.

Government Sector

Enhance citizen support by managing inquiries, streamlining response systems, and tracking interactions to ensure efficient communication and effective support services.

Hotel Industry

Elevate guest experiences by personalizing bookings, handling confirmations, and gathering feedback to enhance overall satisfaction and manage preferences effectively.

Explore the powerful features of Synapse, our comprehensive Call Center solution.

CRM Integration

Provide quick access of customer information, reducing response times and enhancing service efficiency.

Speech Analytics

Automatically monitor and analyze calls in real-time, delivering actionable insights to enhance agent performance and optimize customer service.

Real-time call management

Manage real-time calls with spy, whisper, and barge features to enhance quality assurance and ensure efficient issue resolution by joining calls as needed.

Auto Dialing

Predictive and Progressive Dialers auto-dial and connect agents to live calls, boosting productivity and reducing idle time.

Missed Call Management

Automatically handles missed calls with an SMS follow-up & sends a "thank you" message after call hang-ups, enhancing customer engagement and service experience.

Remote Work Capability

Enables agents to work from anywhere,Supports flexibility, increases productivity, and maintains business continuity.

Click-to-Call

Click-to-call allows instant dialing, Simplifies customer contact, increases engagement, and speeds up response times.

Live Dashboard

provides real-time insights into call center activities, including call statuses, Average Handle Time, Call Volume, agent performance, & many more.

Supports SIP, PRI, VOIP, and SIM

Supports multichannel, Ensures flexible connectivity, integrates various telephony systems, and enhances communication.

AI Voice Bot

Provide 24/7 support with human-like interactions, faster resolutions, and error-free responses, improving both customer experience and operational efficiency.

Advanced IVR and ACD Systems

Automate call routing and distribution, streamlining call handling, reducing wait times, and improving service efficiency and customer satisfaction.

Break Management

Efficiently track and manage employee breaks in real-time, ensuring optimal staffing and maintaining productivity.

EVB (Enjay Voice Broadcasting)

EVB delivers pre-recorded messages to multiple recipients, Saves time, ensures consistent messaging, and efficiently reaches large audiences.

CRM Screen Pop-Up

Instantly displays customer information on the CRM screen during calls, enabling quick, effective responses and improved interactions.

Secure Call Recording Functionality

Securely records all calls for future reference, support in quality control, and protects sensitive information.

Omnichannel Support

Integrates multiple communication channels into one platform, Enhances customer experience, improves efficiency, and ensures consistent support across channels.

Synapse : Use Cases

Synapse Increase customer interactions across diverse industries with integrated CRM and telephony solutions.

Help Desk Support Management

Help Desk Support Management
Help Desk Support Management
Payment Recovery Solution

Payment Recovery Solution

Payment Recovery Solution

Appointment & Lead Management

Lead Management
Lead Management
Network Management

Distribution Network Management

Network Management
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Why Choose Synapse?

Choose Synapse for a unified solution that enhances communication, streamlines operations, and boosts productivity.

Advanced Call Management

Efficiently handle calls with features like call routing, and predictive dialing along with call logs and recording.

Centralized Telecalling Solution

Manage all telecommunications needs from a single, unified platform for greater efficiency and simplicity.

Advanced Security & Restrictions

Ensure data protection with advanced security measures such as number masking, IP Restriction as well as Role & Team restrictions

Scalable

Designed to grow with your business and adapt to your unique requirements for optimal performance.

Customizable Workflows

By customizing workflows, CRM ensures your business runs more smoothly & effectively, adapting to your specific needs.

Implementation & Handholding:

Get complete support and guidance during setup and beyond, ensuring smooth implementation and handholding.

Multichannel Support

Easily integrates with PRI, SIP, VOIP, SMS, & more, ensuring complete & streamlined communication across all channels.

CRM with APIs and Integrations

Connects with any CRM to enhance workflow and integrates smoothly with EPBX/IPPBX and mobile apps via APIs for a seamless experience.

Support Diverse Industries

Support diverse industries with our flexible, industry-agnostic solution, designed to meet unique demands efficiently and effectively.

Elevate your business communication today with Synapse call center solution.

Seamlessly integrate telephony with CRM to enhance customer interactions, streamline workflows, and boost productivity.

Trusted by 450+, Clients Across Diverse Industries Since 2009

Get Free Demo of Synapse

AI IN CONTACT CENTER

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AI IN CONTACT CENTER

With Voice Bot and Speech Analytics AI Is 
REDEFINING COMMUNICATION & EFFICIENCY.
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