All-in-One Debt Collection Software for Faster Payment Recovery —
Telephony + CRM + AI Together
Streamline your debt recovery with our all-in-one debt collection software. Reach more debtors, reduce defaults, and manage calls with ease using Telephony, CRM, and AI automation in one powerful platform.
A Complete Debt Collection Software for Agencies
Manage borrowers, automate calls, and scale with AI — all in one place.
AI Smart Voicebot
Send interactive voice calls to your debtors and automate reminder campaigns. The VoiceBot collects replies, confirms Promise to Pay, and updates the call status.
AI Sentiment Analysis
Identify likely-to-pay debtors based on their conversation during the call. Use these insights to train your agents and improve follow-ups.
AI Voicemail Detection
Detect and skip voicemail calls during predictive dialing, so your agents only connect with live calls. This improves focus and increases agent efficiency by up to 30%.
AI Unanswered Call Classification
Get clear tags for unanswered calls like Switched off, Busy, or Unreachable. Use this data to plan retries and share accurate status reports with your clients.
Telephony for multi-channel automated outreach
AI Automation for intelligent, scalable collections
CRM for tracking and managing debtors data
Features Built for Debt Collection Agencies
Smart Telephony
- Click-to-call and IVR support: Make calls directly from the system and handle incoming calls with ease.
- Auto dialers to boost productivity: Use predictive, preview, or progressive dialers to connect faster.
- Compliant calling logic: Apply DND filters, time-zone checks, and number rotation to stay compliant.
- Mobile CRM Access: Enable field teams to log geo-tagged notes and collection updates on the go.
AI-Powered Automation
- Automated voicebot calls: AI Voicebot for automated debt recovery calls
- Voicemail detection: Voicemail detection to increase the agent's efficiency
- Smart account prioritization: Prioritized call queues based on payment probability
Centralized Debt Management
- Complete Borrower Profiles: Maintain debtor records with KYC, contact history, and documents.
- Visual Follow-Up Timelines: Track promises to pay, follow-ups, and broken commitments in one view.
- Track Open Files: Monitor which files are active, idle, or need reshuffling.
- Auto File Assignment: Distribute files based on amount, product, region, or delay.
Smart Alerts & Campaigns
- Reminder & Campaigns: Send automated messages, notices, and letters like LOD or Dispute.
- Follow-Up Alerts: Get alerts for missed follow-ups, due dates, and overdue accounts.
- Workflow Triggers: Set up automatic actions based on file aging or activity.
- Team Performance Tracking: See how your agents are performing using live dashboards.
Benifits of All-in-One Debt Collection Software
Boost collection efficiency by up to 40%
Reach debtors across channels and time zones
Automate 50–70% of outbound calls
Minimize errors with AI-based logic and dispositions
Track agent productivity and understand debtor behavior
Support field teams with real-time mobile access
Ready to Boost Your Debt Recovery Efficiency?
Discover how Synapse can transform the way your agency manages debt recovery — faster, smarter, and fully automated.