IP PBX System with CRM Integration
- Effortlessly handles call forwarding, voicemail, and extensions.
- Easily routes calls to the right team, reducing response times.
- Enhances customer experience with automated call flows.
- Integrates with CRM for centralized data management.
How the IP PBX System Works in Synapse Contact Center Solution
Enjay Synapse IP PBX is a modern phone system that combines telephony with advanced features like IVR, call recording, and VoIP support. Unlike traditional PBX systems, which are mostly hardware-based, the IP PBX is 80% software-driven, offering greater flexibility and functionality. Synapse IP PBX supports all types of telephone lines, including PRI, PSTN, and GSM, making it highly adaptable for various business needs. With VoIP gateway compatibility and integration with CRM systems, it streamlines communication while providing valuable insights.
Voice Broadcast Also called outbound IVR, this feature allows you to upload a list of numbers and an audio file. The system dials each number automatically and plays the message. You can also collect user inputs.
Unlike traditional teleconferencing, the system dials participants directly. You simply pick up the call to join, eliminating the need to remember numbers or PINs.
A powerful and flexible solution that integrates complex call logic with real-time CRM data, optimizing outbound calling efficiency.
Synapse API enables eaily integration with other software platforms, complete with detailed documentation, support, and sample codes.
Synapse IP PBX System Features
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Complete Call Management
- Integrates calls, SMS, email, WhatsApp, chat, and mobile into the CRM.
- Handles both inbound and outbound calls
- Routes incoming calls using queues, groups, skills-based, or custom logic.
- Offers manual, progressive, and predictive dialing, all managed within the CRM.
- Supports unlimited campaigns, queues, agents, reports, custom fields, and workflows.
- Provides module-level and field-level access control for enhanced security.
Missed Call handling
- Get insights into daily call distribution.
- Receive email notifications for missed calls.
- View missed calls, callbacks made, and pending follow-ups.
- tracks if callbacks have been made.
- Ensure all missed calls are followed up effectively.
Report
- Monitor calls in real-time with features like Spy, Barge, and Whisper.
- Log all incoming, outgoing, missed, held, or rejected calls with advanced filters.
- Generate reports, including hourly distribution and missed call tracking.
- Schedule reports to be emailed automatically
Why Choose Synapse IP PBX System?
Features like click-to-call, call popups, call logging, and detailed reporting combine telephony and software for enhanced efficiency.
Automate customer service with inbound and outbound IVR, saving time and resources by directing callers to the right support.
Automatically record all or selected calls, whether external or internal, for quality assurance and compliance.
Flexible call routing options based on queues, groups, skill levels, or custom rules for efficient call handling.
Supports manual, auto, progressive, and predictive dialing for increased productivity and reduced agent downtime.
Access pre-built dashboards, generate custom reports, and schedule email reports to make data-driven decisions.
24/7 or standard support options to maintain business continuity, along with expert consulting services.
Cutomize Synapse to your unique needs with customization services and secure API options for seamless software integration.
Transparent pricing with no unexpected charges; know the full cost of ownership upfront.
Get Started with Enjay Synapse Today
Power Up Your Telephony System with Reliable, Scalable Features!
