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Sangam CRM Integration with Synapse Telephony

Improve every customer conversation with real-time call alerts, smart logging, and recorded calls.

Telephony integration with CRM
  • Get customer details on your screen
  • Access complete call history with ease
  • Manage calls more efficiently
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Telephony integration with CRM

Why integrate CRM with Synapse Telephony Solution?

Synapse Telephony is built to work effortlessly with CRM, ensuring every call is tracked, organized, and optimized. It automatically logs calls, shows caller details in real time, records conversations, and routes calls through a smart IVR system. Plus, it provides in-depth call analytics—right within your CRM. With this powerful integration, your team can respond faster, stay better organized, and deliver a more personalized and efficient customer experience.

Key Features of Sangam CRM Integrations With Synapse Telephony

Automatic Call Log

1Synapse Call Log
  • Automatically logs call details, including duration, customer information, and outcome.

  • Promotes seamless team collaboration with a complete record of every customer interaction.

  • Minimizes administrative tasks, enabling your team to focus on customer engagement and driving sales.

  • Improves follow-up efficiency by providing quick access to detailed call histories.
1Synapse Call Log
1Synapse Call Popup

Instant Call Pop-Up for Seamless Communication

1Synapse Call Popup
  • Automatically display relevant customer information from Sangam CRM as soon as a call is received.

  • Enable agents with immediate access to interaction history, key details, and previous touchpoints.

  • Enhance first-call resolution by empowering your team to respond with accuracy and speed.

Call Recording for Quality Assurance and Training

1Synapse Call Log
  • Easily record all calls and securely store them within Sangam CRM for quick and organized access.

  • Review call recordings to ensure quality assurance and consistent service delivery.

  • Use actual customer interactions to train new agents and boost overall team performance.

  • Monitor and analyze agent performance to pinpoint areas for improvement and maintain company standards.
1Synapse Call Log
1Synapse Call Popup

Create New Contact or Lead Instantly

1Synapse Call Popup
  • Easily add new contacts or leads directly from the call pop-up when a new customer reaches out.

  • No need to switch screens or perform manual searches—saving time and reducing errors.

Detailed Analytics and Performance Reporting

1Synapse Call Report
  • Access key information such as call duration, resolution time, and customer satisfaction levels.

  • Leverage detailed reports to evaluate team performance and gain insights into customer needs.

  • Enhance your calling campaigns and support efforts with clear, data-driven recommendations.
1Synapse Call Report

Enhance Your Customer Calls with Telephony Integration with CRM

Enable your agents to provide faster, more personalized service—enhancing customer satisfaction and increasing conversion rates through seamless telephony and CRM integration.

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