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Zoho CRM Integration with Synapse Telephony

Streamline every customer interaction with real-time call pop-ups, automatic call logging, and call recordings

Telephony integration with CRM
  • Instant Caller Identification
  • Complete Call History at a Glance
  • Better Call Handling
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Telephony integration with CRM

Why Integrate CRM with Synapse Telephony Solution?

Synapse is a smart telephony solution that seamlessly integrates with CRM to streamline customer communication. It auto-logs calls, shows instant caller info, records conversations, routes calls intelligently through IVR, and provides detailed call analytics—all within your CRM. This helps your team respond faster, stay organized, and deliver a more personalized customer experience.

Key Features of Zoho CRM Integrations With Synapse

Automatic Call Log

Zoho-Synapse Automatic Call Log
  • Automatically log every call detail into Zoho CRM, including call duration, customer info, and outcome.

  • Keep every interaction logged for smoother teamwork and timely follow-ups.

  • Save time on administrative tasks and focus more on customer engagement and sales.
Zoho-Synapse Automatic Call Log
Zoho-Synapse Instant Call Popup

Instant Call Pop-Up for Seamless Communication

Zoho-Synapse Instant Call Popup
  • Instantly display relevant customer data from Zoho CRM as soon as a call comes in.

  • Provide agents with immediate access to customer history, past interactions, and key information.

  • Improve first-call resolution rates by giving agents the tools to respond accurately and quickly.

Call Recording for Quality Assurance and Training

Zoho-Synapse Call Recording
  • Automatically record all calls and store them securely in Zoho CRM for easy access.

  • Review recordings for quality assurance and ensure consistent service delivery.

  • Use real conversations to train new agents and improve team performance.

  • Monitor and analyze agent performance to identify areas for improvement and uphold company standards.
Zoho-Synapse Call Recording
Zoho-Synapse Create New contact

Create New Contact or Lead Instantly

Zoho-Synapse Create New contact
  • Quickly add a new contact or lead directly from the call popup screen when a new customer calls.

  • No need to switch screens or search manually — save time and avoid errors.

Detailed Analytics and Performance Reporting

Detailed Analytics
  • See important details like how long calls last, how quickly issues are solved, and how happy customers are.

  • Use reports to understand how your team is performing and what your customers need.

  • Improve your calling campaigns and customer support using clear, data-based suggestions.
Detailed Analytics

Enhance Your Customer Calls with Telephony Integration with CRM

Empower your agents to deliver efficient, personalized service — boosting satisfaction and conversions through seamless telephony integration with CRM.

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